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User Manual

Overview

To use our services you will need to sign up. For organizers, you should also create your wallet after your organizer is created.

Signing up

  1. Go to bam.fan and in the upper right corner click on the Log in button
  2. Click on REGISTER
  3. Specify your username, email and password
  4. Read the Privacy Policy and the Terms and Conditions and click Agree if you agree
  5. Click on REGISTER
  6. Go to the email you specified and verify it by clicking the link

Creating an organizer

To become an organizer on our platform, you need to contact us. It is recommended that you go through the sign up process beforehand.

Creating a wallet

To use our services, you will have to create a wallet, meaning you will receive a certificate and private key which confirm your identity.

  1. Create an organizer if you need to
  2. Download our mobile application(links are on the profile page)
  3. Log in with your account details
  4. You will be prompted to activate your wallet. Do it.
  5. In the next screen, you will have the option to backup your wallet. Do that to and save it in a secure place. You will need it if you delete the application or change your phone.
  6. Click on Start and you're ready to go!

You are now ready to attend our events or host your own.

Creating an event

Once you have created your organizer and created your wallet you can create an event for which you will be selling tickets. To do so:

  1. Go to bam.fan and log in
  2. Click on your profile icon and select My Events
  3. Select an organizer for the event, if you have multiple
  4. Click on CREATE NEW EVENT
  5. Fill out the event details. You can find the descriptions in the organizer guide.
  6. Search for the location of your venue
    • If you cannot find it, click on the Create New Location and return here afterwards
  7. Set up the date and time of the start of the events. Gate time is the time when tickets become usable.
  8. Click SAVE DRAFT
  9. Configure each of the ticket types you will have. You can consult the ticket details description.
  10. If you need more ticket types, click the NEW TICKET CONFIGURATION button
  11. Once you're done adding ticket configurations, click SAVE. If everything is correct, you will receive a success message.

Once you specify all the ticket configurations and save them, you can publish the event. You can also add sectors, discount options, timeslots for tickets and seating options to it, via the side menu.

Publishing an event

Once you have created your event as a draft you can publish it on the blockchain.

Once published the event is publicly available! Be very certain that you have finished editing it!

  1. Click on your profile icon
  2. Select My Events
  3. Find the event you want to be published and click PUBLISH
  4. Carefully review the event data
  5. If it is correct click PUBLISH on the bottom of the page
  6. Open your mobile application
  7. Tap Profile>Organizer
  8. Scan the QR code which was presented to publish the event and click anywhere else. You can exit the screen now, the event will be published.

Note that there can be some delay as the event is being published, this is normal. Please be patient.

Adding seating charts to an event

If the event will have a seating chart you need to:

  1. Create an event
  2. Click Seating Plan in the side menu
  3. Select Floor Chart and click CREATE CHART
  4. Create the chart in the following screen, take care of the number of seats assigned to each category(ticket configuration)
  5. Once you have labelled and numbered all seats, click Publish in the upper left corner
  6. [Optional] Add social distancing rules under Manage Rules

You can also on a later date manage rules and seats.

Validating tickets

Download the BAM Check-in app from the Play Store or the App Store.

To use the app you need to Assign Validator for that event. This is described here. There you will receive a QR code which you need to scan when you open the check-in app. Once you do this, you can scan ticket QR codes once you tap the Tap to start scanning area in the centre of the screen. After that scan a ticket QR code from your guests.

Purchasing a ticket

Once your event is published, it will be available on the marketplace where people can purchase the tickets. The process is:

  1. Select the event
  2. Click BUY TICKETS at the end of the description OR click the TICKETS tab
  3. [Optional] If the event has several occurrences, pick one
  4. Click Add in your desired ticket category
  5. [Alternative] If the event has a seating chart, pick your seat
  6. Once finished, click BUY NOW
  7. Select NFT Tickets or PDF and pkPass File, if you want to get a smart ticket or a regular one, respectively
  8. Click CONFIRM
  9. Read and agree with our and the organizers Terms of Service
  10. Click CONFIRM
  11. Fill out the contact details and click Submit Contact Info
  12. Scroll down and choose the type of payment
  13. Complete the payment
  14. [Optional] Click the icon in line with the ticket to download it if you selected the PDF ticket type.

After this, your confirmation email will arrive, with tickets if you selected the PDF and pkPass File option. If not, the tickets will appear in your wallet app.

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